My annual Navigo pass is damaged or no longer works, how do I replace it?

In the event of a proven malfunction, or malfunction resulting from non-compliance with the precautions for use by the user set out in the General Terms and Conditions of Sale and Use of the Annual Navigo pass, your Annual Navigo pass is immediately replaced.

Replacement is carried out in the carriers' sales agencies, RATP point of sale or Navigo SNCF Services Desk.

Replacement is free of charge and requires the return of the defective pass.