My Navigo Easy pass is damaged, can it be replaced?

In the event of a proven malfunction, your Navigo Easy pass will be immediately replaced at all carrier ticket offices, RATP counters and Navigo SNCF Service Desks. Replacement is free of charge, unless it turns out that the malfunction is due to the user's failure to comply with the precautions for use set out in the General Terms and Conditions of Sale and Use of the Navigo Easy pass. Replacement requires the return of the defective pass.