I'm having a problem loading my Navigo pass with my phone

If the ticket does not appear on your Navigo pass, it is probably due to the failure to load the ticket.

You can solve a problem with loading the ticket in your Navigo pass directly from the mobile application in the Customer Service section> A problem with my support or my tickets> My Navigo pass / I can't load my Navigo pass with my phone.

If the ticket is not charged, the associated payment will be automatically cancelled and you will receive an email confirming the cancellation.