FAQ:
After-sales service for a ticket loaded on a Navigo pass with a phone
- I can't buy my ticket / An error occurred during the purchase. How to travel?
- I'm having a problem loading my Navigo pass with my phone
- I made a mistake when purchasing a title / I will not use the plan loaded in my phone or smartwatch. Can I exchange my ticket or get a refund?
- I would like to change the areas of the pass loaded on my Navigo pass
- Other questions about a ticket loaded on my Navigo pass with my phone