I changed my iPhone or Apple Watch with titles on it. How do I keep my shares?

If you change your iPhone or Apple Watch, you can also proceed in two successive steps to transfer your tickets to your new phone (or watch), first by backing up your dematerialized Navigo card and then by recovering its contents on your new phone.

1. To save the tickets on your iPhone, go to the Maps app on your iPhone, select your dematerialized Navigo card, click on the context menu (...) > Card data> Delete (at the very bottom) which starts saving the tickets.

When the titles are backed up, they are deleted from the phone.

2. Then, to recover previously backed up titles, go to the Maps app on your new iPhone, select the (+) button > Previous Maps, and thenselect the backup you want to recover.

In the mobile app, the Contact Us section >Titles loaded on my iPhone>I want to retrieve the content [...] reminds you of the procedure to follow.
Please note: the Paris 2024 package is non-refundable and non-transferable.

The Apple Assistant at startup, which launches when your new iPhone is placed near your old iPhone, also automatically triggers the backup and transfer of your Navigo dematerialized card(s).