I bought and paid for a ticket but it doesn't appear on my phone/smartwatch

If your ticket doesn't appear on your phone or smartwatch after purchase, it may be due to a failure when loading the ticket.

Here's what happens in this case:

1. Automatic cancellation:

• If the ticket fails to load, the payment is automatically canceled.
• You will receive an email confirming this cancellation.

2. No email received?

• If you have not received an email confirming the cancellation, you can get help through the Purchase section > Customer Service