I changed my Android phone with tickets in it. How do I keep my tickets?

If you change your phone or connected watch, you now have the option of saving your tickets in order to restore them to your new phone in two successive steps from the Île-de-France Mobilités application:

- On the current phone, you can start the backup of tickets from the Customer Service menu> A problem with my support or tickets> My phone> I want to back up my tickets. A successful backup will ensure that you recover all your tickets

- On your new phone, you can recover the backed up tickets from the Customer Service menu> A problem with my media or tickets> My phone> I want to recover the contents of an old media.

This backup and recovery mechanism is available between Android mobiles that are compatible with the service.

If there has been no backup and your old phone is no longer available, you will only be able to retrieve the Navigo Month and Navigo Week passes on your new phone, provided that you have previously linked your phone to your Île-de-France Mobilités account from the My Space > My Media menu.