I can no longer validate with my Android phone or smartwatch

If you are no longer able to validate, first make sure you have NFC enabled, and that you have a valid ticket (date and zone) for the journey you wish to make.

There are several causes that can cause a malfunction of the validation with your phone or connected watch: software update, change in phone settings, coexistence with other services using NFC.

Here are several ways to resolve it:

  • Install the latest updates to your mobile app/connected watch app offering the Île-de-France ticket purchase service and the complementary app, Ticket sans contact or Mes Tickets Navigo, depending on your phone model;
  • Restart the phone/smartwatch and then relaunch your mobile application offering the Île-de-France ticket purchase service;
  • Turn NFC off and on again in the settings of your phone or smartwatch;
  • If your tickets are loaded with the My Navigo Tickets add-on application, do not uninstall it as this will result in the loss of the tickets it contains. Check Google Play for a new version and install it
  • If you use the contactless Ticket companion app, you can uninstall it and then reinstall it without risk to your tickets.
  • If your titles are loaded into a SIM card and you have a phone with two SIM slots, make sure that this card is placed in slot 1;
  • If your tickets are loaded in the My Navigo Tickets complementary application, check your tickets in your mobile app to check if a reconnection to the service is necessary (section How to validate with my phone)
  • If your phone allows it, change the "default NFC method" in the phone's NFC settings: o Select "SIM card" if your titles are stored in the SIM;
    o Select "Embedded Secure Element" if your titles are stored in the phone's Secure Element;
    o Select "Android operating system" if your tickets are stored in the My Navigo Tickets companion app.

One of these operations should allow the service to function again.

If this is not the case, you can contact Customer Service from
Contact us > My tickets [...] / I have another request.