General Terms and Conditions of Sale and Use (GTCSU) of the imagine R SCOLAIRE annual pass and the imagine R JUNIOR pass (2020-2021 season)

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2020-2021 SEASON - Elementary, secondary and apprenticeship students

The conclusion of a subscription and the use of an imagine R Scolaire annual pass or an imagine R Junior pass implies knowledge of and constitutes full, complete and unreserved acceptance of these General Terms and Conditions of Sale and Use by the Account Holder and the Payer if it is distinct from the Account Holder. The Payer, if different from the Account Holder, undertakes to communicate these General Terms and Conditions of Sale and Use to the Account Holder, and to inform him of his obligations.

The imagine R School pass and the imagine R Junior pass, created by Île-de-France Mobilités, are managed by the GIE Comutitres, hereinafter referred to as "GIE Comutitres" or "imagine R Agency", in its name and on behalf of the carriers RATP, SNCF Voyageurs and Optile (agent of the private operators), hereinafter referred to as "the carriers".

The imagine R annual pass and the imagine R Junior pass are loaded onto a nominative Navigo imagine R pass, which is strictly personal and non-transferable. The Navigo imagine R pass is the property of Île-de-France Mobilités (Île-de-France Mobility Organising Authority) and the carriers.

The name "Holder" indicates by name the person whose photo and identity appear on the Navigo imagine R pass. The name "Payeur" indicates the natural person who pays the lump sum.

"The jegeremacartenavigo website" refers to the www.jegeremacartenavigo.fr website managed by the GIE Comutitres and which is accessible via the https://www.iledefrance-mobilites.fr website, managed by Île-de-France Mobilités.

 

1 Presentation and use of the imagine R Student package

1-1 Usable within the framework of the Ile-de-France fares, the imagine R Scolaire annual pass and the imagine R Junior pass allow you to travel on the regular public transport lines of carriers including Orlybus, Roissybus, Filéo (Imagine R Scolaire exclusively) and Noctilien night buses, as well as certain local services and On-demand Transport, TER or Intercités trains (excluding reservation required) in 2nd class. The courses must be entirely carried out in Île-de-France. It is not valid on Orlyval, the TGV, or on public transport lines that do not apply the Ile-de-France fare. It cannot be supplemented or used as a supplement to an SNCF Voyageurs season ticket or a train ticket.

1-2 It is reserved for young people living in Île-de-France, having:

  • Or less than 11 years old on 31 December 2020 (only to claim the Navigo imagine R Junior fare)
  • i.e. under 16 years of age on 1 September 2020
  • i.e. under 26 years of age on 1 September 2020, and attending an establishment listed by the Ministry of National Education to follow initial primary or secondary education training, apprenticeship training, or a long-term course (>350 theoretical hours) for young people who have dropped out of school with integration difficulties.

Pupils on professionalisation contracts are excluded.

1-3 All communications (letters, e-mails, SMS or telephone calls) are addressed to the Payer of the package, including the sending of the Navigo imagine R pass or the top-up email.

2 Subscription to the imagine R School package or the imagine R Junior package

2-1 The imagine R School package can be subscribed to:

  • By internet, from the payer's personal space on the jegeremacartenavigo website (with the exception of contracts financed by a third-party payer or paid by cheque).
  • By post for the package financed by a third-party payer (associations, local authorities, etc.) or paid by cheque: the form must be duly completed and accompanied by all the necessary documents, then sent to the imagine R Agency.

The imagine R Junior package can only be subscribed to online, from the payer's personal space on the jegeremacartenavigo website.

Any new subscription must be accompanied by a recent passport photo (front, bareheaded, neutral background, 35x41, unused, not scanned, not photocopied), acceptance of these T&Cs and the means of payment.

  • For online subscriptions, after completing the online form and sending all the necessary documents (see above), the Payer must electronically sign the documents relating to the subscription constituting the contract. For children under 11 years old on December 31, 2020, proof of identity will be required to benefit from the imagine R Junior package.
  • For subscription by post, the duly completed and signed form must be sent to the imagine R Agency.
  • Provided that the application is complete, a maximum period of 21 days is to be expected between the date of receipt of the subscription request by the imagine R Agency and the date of dispatch of the letter (as evidenced by the postmark), or of the e-mail accepting the subscription to the Payer. No tickets purchased for travel during this 21-day period will be refunded.

2-2 A letter, or an e-mail if the subscription was made online, is sent to the Payer and the file is put on hold in the absence of a certified photo, or a document necessary for payment (cheque, bank details or signed SEPA Direct Debit Mandate) or an invalid proof of identity for the imagine R Junior package.

Upon receipt of the missing elements by the imagine R Agency, the subscription application is considered complete. A processing time of up to 21 days applies from this date.

No tickets purchased for travel during this period will be refunded.

The Account Holder and the Payer agree that after receipt of the subscription request, the Agency imagines R may question the school in which the Account Holder has declared himself or herself to be enrolled in order to verify the information provided. At any time, the imagine R Agency may ask the Payer to provide proof of 2020/2021 schooling for the Holder written in French. If the school certificate is not returned within one month of the application being sent by the imagine R Agency, the latter will consider that the Account Holder is not entitled to the imagine R package and may automatically terminate their contract and will prohibit them from subscribing to a new imagine R package for a period of 3 years.

 

In the case of students receiving scholarships for imagine R Scolaire: if you have returned only the scholarship certificate on the form, you may be asked to notify you of the award of a scholarship at any time by the imagine R Agency for the purpose of checking your situation. If the notification of the award of the grant is not returned within one month of the application being sent by the imagine R Agency, the latter will consider that you are not entitled to the scholarship rate and may automatically terminate your contract and prohibit you from subscribing to a new imagine R package for a period of 3 years. (cf. Art. 3.6).

In accordance with Article 6-2, in the event of a proven false declaration, the Account Holder and the Payer are liable to criminal prosecution, pursuant to Article 441-1 et seq. of the Criminal Code.

2-3 The Payer must inform the imagine R Agency by post or e-mail of any change in the situation concerning the postal address, the school, the scholarship status of the Holder (in particular refusal or withdrawal of the scholarship) or the loss of his or her educational status, within one month of the change.

 2-4 For the first year of subscription, the imagine R School pass and the imagine R Junior pass are valid for 13 months (from 1 September 2020 to 30 September 2021). For any subscription between September 1, 2020 and April 30, 2021, the package will be due from September 1, 2020.

When the contract is renewed, the duration of the contract is 12 months and covers the period from 1 October 2020 to 30 September 2021. For any subscription between October 1, 2020 and April 30, 2021, the package will be due from October 1, 2020.

The renewal of the contract can start on October 1st at the earliest. The Account Holder may therefore not have two contracts for the same period.

Regardless of when you subscribe, the plan always expires on September 30.

No subscription requests for the 2020-2021 year will be accepted after April 30, 2021.

2-5 For the first year of subscription, the pass is loaded onto a Navigo imagine R pass containing the holder's surname, first name and photo. At the end of the school year, the Navigo imagine R pass must be kept and loaded with the new pass. At the time of renewal, and before reloading the pass, if the Cardholder no longer has their Navigo imagine R pass, there will be a charge for the production of a new pass (€8 including tax, non-refundable before reloading the pass, otherwise €23).

2-6 When renewing the pass, the Payer receives, depending on the information on their file, a letter, an SMS or an e-mail, inviting them to top up the Navigo imagine R pass. If the Cardholder tops up their Navigo imagine R pass after the start of the pass's validity, any ticket purchased before the date of recharging will not be refunded.

2-7 In the event of non-receipt of the Navigo imagine R pass or the letter/e-mail/SMS relating to the recharging of the pass by the payer, no refund of tickets purchased while waiting for the imagine R ticket will be made if it turns out that the malfunction is not attributable to the imagine R Agency.

Beyond the 21-day period (cf. art. 2-1), the non-receipt of the Navigo imagine R pass may be declared at the carriers' commercial agencies, certain RATP counters, at the Navigo SNCF Services ticket offices (1) (the pass is issued immediately), on the Internet on the jegeremacartenavigo website by connecting to your personal space or by mail to the imagine R Agency (a new 10-day period, excluding weekends and public holidays is to be expected for postal delivery). No ticket purchased to travel during this new period will be refunded.

2-8 No refunds will be made in the event of a strike by carriers other than those provided for by the Transport Code (Articles L.1222-11 et seq.).

3 Payment of the imagine R School pass and the imagine R Junior pass

3-1 The Payer must be an adult or emancipated minor (proof must be provided).

3-2 A Payer can support multiple imagine R or imagine R Junior packages.

3-3 The Payermay be different from the Navigo imagine R pass holder or the imagine R junior pass.

3-4 The price of the package, including an application fee (€8 including tax, non-refundable), is set for the school year. It is payable either in cash in a single payment or by monthly direct debit in 9 (nine) instalments. No cash payments are allowed.

For children under 11 years old on 31 December 2020, no departmental and/or social subsidy can be applied and no funding by a third-party payer is possible.

Holders of a Scol'R Junior card, for the 2020/2021 school year, benefit from a subsidy from Ile-de-France Mobilités covering the entire price of the imagine R Junior package and its application fees.

For students who do not receive a scholarship, the price of the Imagine R Scolaire package is set at the time of subscription depending on the department of residence and the school, and the class declared at the time of subscription.

For scholarship students, the price of the Imagine R Scolaire package is set according to the department of residence, the school and the class declared at the time of subscription as well as the notification of the award of the scholarship indicating precisely the annual amount for middle school students or the step for high school students (excluding any bonuses).

Following a change in situation declared during the course of the contract by the Payer, the Agency imagines R will inform him in return of a possible adjustment in the tariff.

3-5 Regardless of the date of subscription, the price of the package is due in full. Beyond the periods indicated (cf. Art. 2-4), it will not be possible to reimburse the months that have already elapsed. No ticket will be reimbursed if it was acquired before the subscription request registered by the imagine R agency.

3-6 In order to benefit from the rates reserved for scholarship holders from the Ministries of National Education or Agriculture, the Holder of the imagine R package must provide information to the class. Otherwise, the regional rate will be applied. At the time of subscription, for scholarship students who do not provide their notification of the award of a scholarship or the scholarship certificate indicating precisely the annual amount for middle school students or the level for high school students (excluding any bonuses), the lump sum must be paid in full at the non-scholarship rate. Upon receipt of the notification of the award of the scholarship by the imagine R Agency (no later than December 15, 2020), the price of the package will be recalculated: the payments made by direct debits will be readjusted; Cash settlement will be refunded.

The notification of the award of a scholarship can be sent online on the jegeremacartenavigo website by connecting to your personalspace or by mail to the imagine R Agency.

The Holder's contact details may be forwarded by the imagine R Agency to the declared school of registration for verification of scholarship status.

3-7 imagine R package or imagine R Junior package paid in cash:

  • By internet: it is payable by credit card.
  • By mail for school R only: it is payable by bank check, cashier's check. A single cheque must accompany each subscription request. It will be cashed upon receipt.

3-8 Imagine R package or imagine R Junior package paid by direct debits:

3.8.1. Regardless of the subscription method (mail or internet), the SEPA direct debit mandate must be duly completed and signed (electronic signature via the internet). In the case of subscription by post, a matching Bank Identity Statement (RIB) must also be attached to the shipment.

3.8.2. Upon confirmation of the subscription, the Payer receives information (letter for subscription by post or when validating the payment for online subscription) indicating the amount of the sums that will be debited from the bank account. This information is also available on the pass certificate, accessible at any time on the jegeremacartenavigo website by logging into your personal space, by phone or by mail to the imagine R Agency, or in the carriers' sales agencies, certain RATP counters or at the Navigo SNCF Services ticket offices (1). In the event of a change in the rate, the Payer will receive a written communication indicating the updated amount of the sums debited.

3.8.3. Direct debits are made on the basis of 9 direct debits from October to June, at the beginning of the month (no earlier than the 5th). Their amount corresponds to 1/9th of the annual value of the package. The application fee is added to the 1st direct debit.

3.8.4. In the event of late subscription, the sums due for the months already elapsed between the date of subscription of the package and the 1st day of validity are added to the 1st direct debit.

3.8.5. The Payer wishing to change the bank or account to be debited must notify us of this, so that there can be no break in the frequency of direct debits:

  • either via the Internet, on the jegeremacartenavigo website by connecting to their personal space, by entering their new bank details directly,
  • or by providing a new paper bank details at a carriers' sales agency, certain RATP counters, at the Navigo SNCF Services counter (1), or by mail to the imagine R agency (cf. art. 8).

3.8.6. The change of payer or the change of payment method may be made at a carriers' sales agency, certain RATP counters, at the Navigo SNCF Services counters (1) or by mail to the imagine R Agency.

When the Payer changes, the new Payer fills out a new SEPA Direct Debit Mandate and provides a bank account details corresponding to the new bank details, so that there can be no break in the rhythm of direct debits.

3.8.7. The revocation of the Direct Debit Mandate is only made by mail to the Agency imagine R. Any request for revocation of the SEPA Direct Debit Mandate must be accompanied by the designation of another valid payment method or payer.

3.8.8. The costs of bank rejections applied by the imagine R Agency (excluding technical incidents not attributable to the Payer) are the responsibility of the Payer and are included in the amount of the unpaid debt. Any outstanding amount is added to the amount of the next direct debit.

4 Conditions of use of the Navigo imagine R pass

4-1 The Holder of a Navigo imagine R pass loaded with a Navigo imagine R pass must and systematically validate it at the carriers' control devices before each journey when entering the network and/or boarding the vehicle, under penalty of having to pay a fixed compensation in accordance with the regulations applicable to public passenger transport services.

4-2 If they forget their Navigo imagine R pass, to travel, the Cardholder must buy tickets. These will not be refunded.

4-3 During the checks, the Holder's Navigo imagine R pass, previously validated, must be presented under penalty of having to pay a fixed compensation in accordance with the regulations applicable to public passenger transport services. In case of doubt about the identity of the Navigo imagine R pass holder, proof of identity may be requested.

4-4 The Navigo imagine R pass has a microprocessor chip and a radio antenna whose proper functioning depends on a few basic precautions of use that the Holder undertakes to respect. In particular, the Navigo imagine R pass must not be subjected to twisting, bending, cutting, high or low temperatures, electromagnetic effects, high humidity levels and any other treatment that is manifestly inappropriate for the proper functioning of the Navigo imagine R pass. It is strongly recommended to keep the Navigo imagine R pass in a protective case.

4-5 In the event of a proven malfunction of the Navigo imagine R pass:

  • this is immediately replaced free of charge in the carriers' sales agencies, certain RATP counters or at the Navigo SNCF Services counters (1),
  • in other carriers' counters,
    - if the chip of the Navigo imagine R pass is legible, the Cardholder receives a breakdown coupon valid for 15 days and a temporary pass in exchange for their Navigo imagine R pass. To obtain a new Navigo imagine R pass, the Holder must then go to a carriers' sales agency, certain RATP counters or to the Navigo SNCF Services ticket offices (1) where it will be given to them in exchange for the breakdown coupon and the provisional pass previously received.
    - if the chip of the Navigo imagine R pass is not legible, the Cardholder will be invited to purchase refundable tickets within the limit of 15 days, upon written request addressed to the imagine R Agency.
  • The Payer can also request a replacement by mail by sending the Imagine R Agency the deterioration slip obtained at the ticket office in exchange for the Navigo imagine R pass. The form completed and sent by the Payer within 48 hours will allow him to receive the new Navigo imagine R pass at the Payor's home, within 10 days (excluding weekends and public holidays) following receipt of the form by the imagine R Agency (as evidenced by the postmark). Unless there is a malfunction attributable to the imagine R Agency, no ticket can be reimbursed beyond 15 days.

4-6 In the event of deliberate damage to the Navigo imagine R pass (scraped or perforated pass in particular), the pass will only be replaced once. In this case, a non-refundable replacement fee of €23 including VAT will be applied. In the event of a 2nd deliberate deterioration of the pass, the contract may be terminated by the Agency imagine R in accordance with Article 6.

4-7 Any fraudulent use of the Navigo imagine R pass (forgery, counterfeiting, use of the pass by a third party) found during an inspection will result in the immediate withdrawal of the Navigo imagine R pass, the cancellation of the pass and may give rise to legal proceedings. This sanction applies to the fraudster(s) and his/her accomplices.

4-8 Any irregular use of the Navigo imagine R pass (lack of a valid pass, non-validation of the pass on the carriers' validation devices in particular) found during an inspection will result in the payment of a lump sum compensation in accordance with the regulations applicable to public passenger transport services.

5 Loss or theft

5-1 In the event of loss or theft, the Navigo imagine R pass will be replaced only once with the application of a replacement fee of €23 (including tax, non-refundable), except in the case of racketeering or aggravated theft, upon presentation of a copy of the receipt of the complaint filed with the police or gendarmerie. In the latter case, the remaking of the pass is free of charge. In the event of a 2nd loss or theft of the pass, the contract may be terminated by the Agency imagine R in accordance with Article 6.

The request for a replacement of the Navigo imagine R pass can be made:

  • or in the carriers' sales agency, at certain RATP counters or at the Navigo SNCF Services counters (1). The new pass is issued immediately;
  • either via the Internet, on the jegeremacartenavigo website by connecting to their personal space;
  • or by telephone with the Agency imagine R.

In the latter two cases, the new pass will be sent by post within 10 days (excluding weekends and public holidays) from the date of the application and only the tickets purchased for travel between the date of receipt of the loss/theft declaration by the imagine R Agency and up to 2 days after the date of sending the new replacement Navigo imagine R pass (postmark making faith). The refund request is made by free mail addressed to the imagine R Agency and must be accompanied by the original tickets purchased pending receipt of the new pass.

5-2 For direct debit payments, the remanufacturing fee is added to the next direct debit.

For cash payments, payment can be made by credit card (Visa, Eurocard, Mastercard, Electron, Maestro), or bank check.

5-3 The old Navigo imagine R pass is put in opposition. It can no longer be used on the carriers' networks.

5-4 Any Navigo imagine R pass found must be handed in at a carriers' sales agency, an RATP counter or a Navigo SNCF Services ticket office (1).

6 Termination of the contract

6-1 Only the Payer may request the termination of the contract by registered letter with acknowledgement of receipt (LRAR) addressed to the Agency imagine R. The termination takes effect from the first day of the month following receipt of the complete application at the Agency imagine R. It is final for the current school year and is only authorized for the following reasons:

  • interruption of schooling until the end of the school year (cessation of attendance, long illness, accident). A certificate must be provided;
  • internship of more than 2 months carried out outside Île-de-France (only for students and apprentices enrolled in an establishment located in Île-de-France at the time of subscription). Proof must be provided;
  • moving outside Île-de-France. Proof of the new address must be provided;
  • death of the Holder. A death certificate must be provided;
  • benefit of the Solidarity Transport Pricing.

The supporting documents provided must be written in French.

The contract may be terminated without reason during the first month following the date on which the contract begins to be valid. In this case, only the €8 application fee and the first month of the contract are invoiced to the Payer. If the cancellation is done earlier, only the application fee is retained.

No cancellation can be accepted during the last 3 months of validity of the package, which cannot give rise to a refund.

6-2 The contract may, without prejudice to any damages and interest or any legal action, be terminated by operation of law by the imagine R Agency in the event of:

  • two successive unpaid bills;
  • fraud established at the time of subscription: false declaration, falsification of supporting documents, contract not paid in full. In this case, the cancellation will not give rise to any refund and the Account Holder and/or the Payer may be ordered to pay damages corresponding to the price of the Navigo imagine R pass;
  • fraud established in the use of the Imagine R ticket described in Articles 4-6 and 4-7;
  • 2nd loss or theft or deliberate damage to the Navigo imagine R pass,
  • non-compliance with Article 2-3 (modification concerning in particular the loss of stock market status to be communicated within one month).

6-3 Every month started is due.

  • For direct debit payments, these are automatically stopped;
  • For cash payments: if the Payer's account is in credit, the Agency imagines R reimburses the overpayment on the basis of 1/9th of the price of the package; if the Payer's account is in debt, the termination shall not take effect until the sums due have been paid on the 1st of the month following the request for termination.

The application fees are not refunded.

6-4 The Agency imagines R signifies the termination by means of a letter addressed to the last known address of the Payer.

6-5 Agence imagine R reserves the right to refuse any new subscription:

  • to a Holder whose contract has already been terminated for established fraud (in particular forgery, counterfeiting, or use of the title by a third party). This refusal may be made for a period of 3 years from the date of termination, with regard to the fraudster and any accomplices;
  • to a Payer whose contract has already been terminated for late or non-payment. This refusal may be made for a period of 6 months from the date of termination.

6-6 Pursuant to Article L221-2 of the Consumer Code, all services relating to the Navigo imagine R pass are not subject to the application of the existing right of withdrawal in terms of distance selling.

7 Liability of the Payer and the Account Holder

These Terms and Conditions are binding on both the Payer and the Account Holder, it being understood that the Payer is solely responsible for the terms and conditions relating to the payment.

The General Terms and Conditions of Sale and Use are systematically delivered on the back of the customer's copy of the contract signed at the time of subscription by post. They are also accessible at any time on https://www.iledefrance-mobilites.fr, under the "Prices" section.

8 Miscellaneous provisions

Agence imagine R can be contacted by e-mail ([email protected]), via the contact form accessible on the personal space of the jegeremacartenavigo website, by telephone (09 69 39 22 22 – non-surcharged call), and by post (Agence imagine R – 95905 Cergy-Pontoise Cedex 9).

9 Information about personal data

Within the framework of the Forfait Annuel Forfait R SCOLAIRE contract, the personal data of the Account Holder and the Payer are processed by various data controllers who are concerned about the protection of their privacy:

  • Île-de-France Mobilités processes personal data for institutional and commercial communication purposes;
  • The carriers (RATP, SNCF and OPTILE) process personal data in order to manage sales on vending machines, controls and the management of validation data;
  • GIE Comutitres processes personal data in the context of subscribing to the imagine R SCOLAIRE Annual package as well as its management, commercial prospecting, prevention and management of unpaid bills, theft and loss of transport tickets, carrying out statistical analyses and the fight against fraud.

9-1 Processing for which GIE Comutitres is responsible for processing

What data is collected?

Information relating to the Account Holder and the Payer allowing them to be identified is referred to as "data" in the texts below.

The data collected in the context of the performance of the contract are as follows:

  • Identity data
  • Family, economic and financial situation
  • Data relating to means of payment
  • Data relating to the payment of invoices
  • Health data

Why is the data collected?

The data collected is subject to automated processing, for which GIE COMUTITRES is the Data Controller, and the purposes of which are:

  • The management of the Imagine R SCOLAIRE Annual Pass and the Imagine R Junior Pass
  • Commercial prospecting
  • Carrying out statistical analyses
  • Management of theft and loss of tickets

In addition, processing for the purpose of preventing and managing unpaid invoices and combating fraud may result in a rejection of the transaction or termination of the contract.

Why is the collection and processing of this data lawful?

In accordance with Article 6.1 of EU Regulation 2016/679 of 27 April 2016 on the protection of personal data (GDPR) and Law No. 78-17 of 6 January 1978 on information technology, files and freedoms, the collection and processing of this data is possible within the framework of the performance of the contract or with the consent of the Payer, as well as the Data Controller and his or her legal representative, if applicable.

How long does GIE COMUTITRES keep this data?

GIE COMUTITRES keeps the customer's data during the performance of the contract as well as until the end of the applicable limitation periods.

Who can have access to this data?

The data is intended for the GIE COMUTITRES, its service providers and contractual partners, Île-de-France Mobilités, public transport companies in the Île de France region, members of the GIE Comutitres, institutional funders, polling and statistical institutions, and companies carrying out surveys relating to transport in the Île de France.

The Payer and the Data Controller, or their legal representative, acknowledge that they have been informed and agree that the data concerning them may be communicated for management purposes to a subcontractor located in a third country that is not a member of the European Union (Morocco and/or Madagascar).

In this regard, only data relating to identification, personal and professional contact details, economic and financial information and the contract will be transferred.

These data transfers are governed by cross-border flow agreements established in accordance with the standard contractual clauses issued by the European Commission and have been authorised by the CNIL (CNIL Decisions DF2011-535 and DF-2012-724).

 

9-2 Processing for which Île-de-France Mobilités is the data controller

In order to send institutional and/or commercial communications to the Account Holder and the Payor, Île-de-France Mobilités is required to collect and process their identification data.

This processing is based on the legitimate interest of Ile-de-France Mobilités for the sending of non-commercial communications and on the consent of the Payer, as well as the Data Controller and his legal representative where applicable for the sending of commercial communications.

For these purposes, their data is kept for the legal period in force. You can object or withdraw your consent at any time.

As part of this processing, the data of the Data Controller and the Payer are only shared with the GIE Comutitres.

You can object to the use of your personal data by Île-de-France Mobilités directly via your personal space on https://www.iledefrance-mobilites.fr or by writing to the [email protected] email address.

9-3 Processing operations for which carriers are responsible for processing

For the purposes of managing sales on vending machines, controls and managing validation data, carriers are required to collect and process identification data and financial or banking data.

This processing is based on the necessity of performance of the contract and the detection of fraud.

For these purposes, the data of the Account Holder and the Payer are kept for the legal periods in force.

As part of this processing, the data is only shared with the GIE Comutitres and its subcontractors and Île-de-France Mobilités.

The GIE Comutitres is not the recipient of the validation data.

9-4 What are the rights of the Data Controller and the Payer over their data and how can they be exercised?

The Account Holder and the Payer each have the following rights:

  • a right of access;
  • a right of rectification;
  • a right to erasure;
  • a right to restriction of processing;
  • a right to portability;
  • a right to object;
  • the right to define advance directives relating to the fate of one's data after one's death;

To exercise their rights, the Data Controller and the Payer, upon proof of their identity, may send the request to the following addresses depending on the processing concerned:

  • Processing for which GIE Comutitres is responsible for processing: to the GIE Comutitres postal address: to the Navigo Agency by post: Agence imagine R – 95905 Cergy Pontoise – Cedex 09 or to the email address: [email protected]

Or with the Data Protection Officer at 21 Boulevard Haussmann 75009 Paris – or at the email address: [email protected].

  • Processing for which Île-de-France Mobilités is the data controller: at the postal address: Île-de-France Mobilités – 39bis 41 rue de Châteaudun – 75009 Paris or at the email address dpo@iledefrance-mobilités.fr
  • Processing for which carriers are responsible for processing: with carriers via their institutional sites.

If the Registrant is a minor under the age of 15 or an adult under guardianship or guardianship, his/her legal representative may exercise all the rights listed. Proof of the legal representation of the minor or protected adult must be provided.

The Data Controller also has the right to lodge a complaint with the CNIL.

10 Mediation

In the event of a dispute, and only after a written request has been sent to the customer service department concerned and whose response has not been satisfactory or in the absence of a response within one month, the customer may resort to mediation to settle the dispute amicably.

However, the parties to the dispute remain free to accept or refuse the use of mediation. The solution proposed by mediation is not binding on the parties.

The customer will find on the RATP, SNCF and Optile websites, from their agents or on the appropriate communication media implemented by each of them, the contact details and address of the website of the competent mediator to which each Carrier belongs, the customer being able to refer the matter to the mediator of his choice.

11 Application of the General Terms and Conditions of Sale and Use

Île-de-France Mobilités and the carriers reserve the right to change these General Terms and Conditions of Sale and Use.

In this case, the new general terms and conditions will be brought to the attention of the Account Holders and Payers by means of publication in the collection of administrative acts of Île-de-France Mobilités, on the websites https://www.iledefrance-mobilites.fr, www.optile.com , www.ratp.fr , www.transilien.com and by e-mail to the Account Holder and Payor.

As soon as the Navigo imagine R pass no longer contains a Navigo imagine R pass but another pass, the General Terms and Conditions of Use of the pass in question apply and the provisions of this document no longer apply.

 

(1) List of sales agencies, RATP Club counters and Navigo SNCF service desks available on the websites https://www.iledefrance-mobilites.fr, www.optile.com, www.ratp.fr, www.transilien.com or by telephone with the imagine R Agency (cf. art. 8)