Compensation area for Navigo customers
Île-de-France Mobilités offers passengers in the Ile-de-France region a compensation space to simplify their procedures.
As part of the latest contracts concluded with transport operators, Île-de-France Mobilités has strengthened its requirements in favour of passengers. You can therefore benefit from a refund in several situations:
Punctuality
When the punctuality of trains and RER trains has been below 80% for at least three months in the past year
Long strikes
In the event of strikes that have severely disrupted traffic over a prolonged period
Exceptional incidents
In the event of exceptional incidents that have severely disrupted your travels
Ongoing compensation campaigns
2026 Punctuality Compensation Campaign
Île-de-France Mobilités has strengthened its requirements for transport operators in order to improve the punctuality of trains and RER trains and thus guarantee a better quality of service for passengers.
From 11 March to 7 April 2026, you can request a refund if the punctuality of your usual transport route has been less than 80% for at least three months in 2025.
Follow these steps to get your refund:
- Click on your line and then usual transport axis in the list below
- Check the eligibility criteria of the operation
- Click on "Request my refund"
- Log in to your account Île-de-France Mobilités Connect
- Follow the steps to finalize your refund request