Compensation area for Navigo customers
Île-de-France Mobilités offers passengers in the Ile-de-France region a compensation space to simplify their procedures.
As part of the latest contracts concluded with transport operators, Île-de-France Mobilités has strengthened its requirements in favour of passengers. You can therefore benefit from a refund in several situations:
Punctuality
When the punctuality of trains and RER trains has been below 80% for at least three months in the past year
Long strikes
In the event of strikes that have severely disrupted traffic over a prolonged period
Exceptional incidents
In the event of exceptional incidents that have severely disrupted your travels