Smartphone - language choice parameter
Your customer service becomes accessible to people who are deaf and hard of hearing
With Rogervoice, information from your network is accessible to people who are deaf and hard of hearing. This solution allows you to contact customer service by phone or video, independently and in a few moments.
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With Rogervoice, 3 modes of communication are offered:
- Video interpreting in French Sign Language (LSF): the traveller speaks in sign language to the interpreter, who translates the signs of the deaf or hard of hearing person orally to the customer advisor and then translates the customer advisor's response to the traveller in real time into sign language
- The spoken French language completed (LfPC): the traveller is put in contact with a video coder who instantly encodes the traveller's words in LfPC
- Real-time subtitling of the exchanged words
To be put in touch with a Rogervoice operator, you have the choice. You can:
From the Île-de-France Mobilités regional portal, in the External Services section, click on "Access the service for the deaf and hard of hearing in the territories of Bièvre, Mantois and Paris Saclay - Rogervoice service"
Screenshot of the Rogervoice service page on the Île-de-France Mobilités regional portal
- Or download the Rogervoice application for free from the stores and select "Île-de-France Mobilités bus networks Bièvre, Mantois, Paris Saclay and T10"
Then:
- Click on "Let's go!"
- Choose your mode of communication: subtickets, LSF, LfPC
- Select your network:
- Bièvre and T10
- Mantois
- Paris Saclay - Talk to an interpreter by phone or video
Rogervoice app screen print
The service is available from Monday to Friday (excluding public holidays) from 8:30 a.m. to 9 p.m. for LSF and LFPC modes of communication and 7/24 for sub-tickets.
Adopt the Rogervoice reflex!