I would like to validate with my Samsung locked or turned off
It is possible to validate with your locked or turned off Samsung Galaxy phone if certain conditions are met.
- Have a Samsung Galaxy equipped with a secure element. View the list on the Samsung website
- Store tickets on the secure element
The tickets must be stored on the secure item via the Contactless Ticket app.
How do I know where my tickets are stored?
To find out where your tickets are registered, check the proof of purchase you receive with each purchase:
- If your support number starts with E, your tickets are stored on a secure item and you can validate with the screen off.
- If your support number starts with H, your tickets are stored in the My Navigo Tickets app, which does not guarantee validation with the screen off, and does not allow mobile validation when the screen is off.
How to store your tickets on the secure item
If your tickets are stored on the My Navigo Tickets app and your phone has a secure element, if you want to be able to validate with your phone switched off, you can transfer your tickets to the secure element.
- Back up your tickets from the Customer Service menu> My Phone> I want to back up my tickets,
- Uninstall the My Navigo Tickets app,
- Install the Contactless Ticket app,
- Open the IDFM app, on the Purchases tab, then go to the "On my phone" section and follow the instructions in the app,
- Recover your previously backed up tickets from the Clien Service menu> My Phone> I want to recover the contents of an old phone
Following these operations, your tickets are now stored on your secure element. You can then validate your transport tickets with the phone locked or switched off.
If you run out of tickets on your phone, you can follow the same steps starting at step 2.
If you are authenticated on IDFM Connect at the time of purchase, you can again receive your proof of purchase from your purchase history (on the Île-de-France Mobilités application: My space > Manage my account > My purchases).