How do I cancel my Navigo Liberté + contract on pass?

You can cancel your Navigo Liberté + contract at any time, without giving proof and free of charge.

Who can apply?

The policyholder or the payer of the contract, if different, can make the request. Termination will result in the definitive closure of your contract.

How do I cancel?

The contract can be terminated:

• Online: From My > My Navigo space, click on the link to your Navigo Liberté + contract, then access the after-sales service to cancel the contract and follow the instructions.
  You can also cancel via the Île-de-France Mobilités app (available on the App Store or Play Store) from your mobile phone.
• In an agency or point of sale: By going to a carrier's sales agency, certain RATP counters or Navigo SNCF Services Desk with your Navigo pass

When will my cancellation take effect?

You have the option to choose your effective date of termination.

Journeys made up to the effective termination date are counted in the billing and debited.

No cancellation without updating the pass

The cancellation will only take effect after you have updated your Navigo pass at a point of sale or on a RATP or Transilien SNCF machine. This is done 48 hours after the cancellation request.

Good to know

In the event of non-payment related to your Navigo Liberté + contract, you will not be able to cancel your contract until the debt is fully regularised. The holder (or a third party) will have to regularise the unpaid amount before being able to terminate the contract.