I have lost/had my Navigo Découverte pass stolen, what steps should I take?

In the event of loss or theft of the Navigo Découverte pass or the cardboard card, neither the pass, nor the card, nor the loaded ticket can be replaced, in accordance with the General Terms and Conditions of Sale and Use of the Navigo Découverte pass. You must buy a ticket to travel. This purchase is not refunded.