What should I do if my Android phone or smartwatch is lost or stolen?

If the lost/stolen phone and the new phone are Android mobiles compatible with the service, then you can immediately recover your Navigo Month or Navigo Week pass. To do this, go to the Ile-de-France Mobilités application in the Customer Service menu> A problem with my support or my tickets> [Choice of support]> I want to recover the content of an old support.

It will be possible to retrieve your plan provided that you have previously linked your phone to your Île-de-France Mobilités account from the Île-de-France Mobilités application in the My Space > My Supports menu.

Otherwise (new phone not compatible with the service, lost connected watch, device not associated with your account), send your request to another phone without delay in the transport application from the Customer Service section> A problem with my support or my tickets> [Choice of support] > I have lost/been stolen my phone or from the Île-de-France Mobilités website.
In accordance with the T&Cs for transport tickets, only Navigo Month and Navigo Week passes may be eligible for a partial refund.

In accordance with the T&Cs for transport tickets, only Navigo Month and Navigo Week passes may be eligible for a partial refund.