The Orlybus line stops, what should I do with my Orlybus tickets?

The Orlybus line stopped on March 3 and do you still have Orlybus fares? Don't panic! We explain how to do it:

1. I bought a title on my phone

• Request for refund if the purchase is less than 1 year old (date < mars 2024)
  To make a refund request, you must go through the Purchase tab, click on the "Contact us" link and then choose the "Titles loaded on my phone" > "Other requests" section.

After the refund:

• If you want to buy a security again:
  The title catalog will not be able to be displayed, because the Orlybus title is still pending on your phone.
  A pop-up window will appear to inform you of the presence of the pending title. After validating the pop-up, the title will be deleted from your phone and you can continue normally.
• If you don't want to buy a new title:
  The OrlyBus ticket cannot be used and it will remain visible on your phone until you make a new purchase.

2. I bought an Orlybus magnetic ticket

You can exchange your OrlyBus magnetic ticket at a point of sale for a Paris-Région <> Aéroports ticket, by paying the difference of €2.

3. I bought an OrlyBus ticket on the Navigo Easy pass

This ticket cannot be exchanged, taken back or removed from the Easy Pass.
To get a refund, you need to follow these steps:

1. Go to customer service, where an agent will give you: A refund request form and a receipt for viewing the pass indicating the presence of the OrlyBus ticket purchased less than a year ago.
2. You will need to send by post: The completed refund request form, the receipt for consulting the pass, the Easy pass containing the OrlyBus ticket.

To find out more about alternatives to the Orlybus line