How do I make a trade-in of my Navigo Annual pass?

The resumption of the Navigo Annual pass following a suspension can be done either:

By Internet

In your personal space, then the pass can be updated at a point of sale or on a RATP or Transilien SNCF machine or by phone via the Île-de-France Mobilités application to finalise the suspension. You will have to wait 48 hours to update your pass in order to finalize your return:

• Either by going to a point of sale, on an RATP or Transilien SNCF machine
• Or on the Île-de-France Mobilités mobile application, in the "Purchase" section. The application can be downloaded from the Apple Store or Play Store.

In station or in station

By going to an RATP counter or agency, to a Navigo SNCF Services Desk, or finally to an agency of an OPTILE carrier.