How do I cancel my Navigo Annual Pass?
What is a termination?
Cancellation definitively terminates your Navigo Annual Pass.
How do I cancel my Navigo Annual Pass?
Cancellation can be carried out:
- For a pass loaded plan:
- online from the Personal Area: click on "My Navigo" >> Select the package concerned >> "Suspend or terminate" >> choose the desired month of suspension,
- by registered letter with acknowledgement of receipt addressed to the Navigo Annuel Agency or by e-mail specifying the desired effective date,
-or in a commercial agency of the carriers, at a RATP point of sale or at the Navigo SNCF Services Counter so that the pass loaded with the pass is updated immediately.
- For a plan charged on a phone or connected watch:
- online from the Personal Area: click on "My Navigo" >> Select the package concerned >> "Suspend or terminate" >> choose the desired month of suspension,
- by registered letter with acknowledgement of receipt addressed to the Navigo Annuel Agency or by e-mail specifying the desired effective date,
-or in a commercial agency of the carriers, in a RATP point of sale or in a Navigo SNCF Services Desk.
The cancellation will only take effect after the package has been updated directly on the phone via the Île-de-France Mobilités application in the "My space" section (the information via the application is instantaneous but may, in some cases, take up to 24 hours before appearing).
Termination will result in the cessation of invoicing:
- payment by direct debit: direct debits are stopped,
- Cash payment: The overpayment will be reimbursed by cheque letter or credit card.
If you wish to subscribe to a Navigo Annual Pass again, you will have to subscribe again and pay the associated administrative fees.
In the event of termination during the month, the current month is due in its entirety.
If you wish to temporarily stop your pass, then resume it later, we invite you to opt for a suspension of your Navigo Annual Pass.
Keep your annual Navigo pass
It allows you to recharge Navigo Day, Week, Month, Fête de la Musique and Antipollution passes.
You can also use it if you want to subscribe to a Navigo Annual Pass or Navigo Annual Senior Pricing pass.