How do I suspend and resume my Navigo Annual Pass?
What is a suspension?
The suspension allows you to interrupt your Navigo Annual Pass for a maximum period of 12 months.
Beyond 12 months, the package is automatically terminated.
In the event of suspension during the month, the current month is due in its entirety.
If a suspension occurs before 11 consecutive full months, the 12th month, which has not been invoiced, will not be refunded. Any suspension or termination made during the month not debited will not be subject to any postponement.
How to suspend your Navigo Annual Pass?
It is possible to suspend your Navigo Annual Pass:The suspension can be carried out:
- For a pass loaded plan:
- online from the Personal Area: click on "My Navigo" >> Select the package concerned >> "Suspend or terminate" >> choose the desired month of suspension,
- by post, e-mail or telephone (except for a package financed by a Third-Party Payer).
It will only take effect after the update of the annual Navigo pass directly on the phone via the Île-de-France Mobilités application or those of official retailers, under the heading "Tickets", on a RATP or Transilien SNCF machine or in a carrier point of sale, and this, at the earliest 48 hours after the request made on the Internet has been taken into account, by phone, or after receiving the mail.
- at a carriers' sales agency, at a RATP point of sale or at the Navigo SNCF Services Desk so that the pass loaded with the pass is updated immediately.
- For a plan charged on a phone or connected watch:
- online from the Personal Area : click on "My Navigo" >> Select the pass concerned >> "Suspend or terminate" >> choose the desired month of suspension,
- by post, e-mail or telephone (except for a package financed by a Third-Party Payer).
It will only take effect after the package has been updated directly on the phone via the Île-de-France Mobilités application in the "My space" section (the information via the application is instantaneous but can, in some cases, take up to 24 hours before appearing).
- in a carriers' sales agency, at a RATP point of sale or at a Navigo SNCF Services Desk.
It will only take effect after the package has been updated directly on the phone via the Île-de-France Mobilités application in the "My space" section (the information via the application is instantaneous but can, in some cases, take up to 24 hours before appearing).
Find all the details in the section How do I top up my Navigo pass with my phone?
The suspension results in the cessation of invoicing:
- Payment by direct debit: Direct debits are stopped.
- Cash payment: the overpayment will be refunded by cheque letter or credit card.
Keep your Navigo Annual pass or your phone on which the Navigo Annual Pass was loaded so that you can take back your Navigo Annual Pass whenever you want.
How do I change my contracts on my Navigo pass?
You have two options:
1. By internet with automatic update or on mobile:
- Go to the iledefrance-mobilites.fr website, Access my account to modify (suspend, resume or modify your profile).
- Once the change has been made, update your Navigo pass:
- directly on your phone via your usual mobility app,
- on vending machines,
- or in a carrier point of sale.
2. Physically:
- Go to the RATP counters or the SNCF Navigo service desks.
Important information:
In the specific case of suspension :
- If you suspend your plan before the 15th of the month, you will not be charged.
- Beyond the 15th, you will be debited, but automatically reimbursed within a few days.
You can reactivate your pass at any time.
More info on: www.iledefrance-mobilites.fr
How do I resume my plan?
It is possible to take back your Navigo Annual Pass:
- online, from your Personal Space:
click on "My Navigo" >> "Navigo Annual" >> "Resume pass" >> select the desired date of resumption.
For the resumption to be effective, you must update your annual Navigo pass:
- on your phone, from the Île-de-France Mobilités application or those of official retailers.
Find all the details in the section How do I top up my Navigo pass with my phone?
- on RATP or Transilien SNCF machines,
- in the carriers' sales agency, in a RATP point of sale or at the Navigo SNCF Services Desk, - at the carriers' sales agency, at the RATP point of sale or at the Navigo SNCF Services Desk on presentation of the Navigo Annual pass.