Manage my Navigo Monthly Pass

You can validate your Navigo Monthly Pass with your Navigo pass or smartphone.

Choose my medium

Download your certificate, in particular to request reimbursement from your employer.

To do this, log in to the Mon Espace > Mon Navigo online services.

You can request an upward change in the areas of validity of your plan.

To do this, log in to the Mon Espace > Mon Navigo online services.

Cancellation and refund of the ski pass are possible under certain conditions.

To do this, log in to the Mon Espace > Mon Navigo online services.

You can request the replacement of a lost, stolen, expired or defective card, except for Navigo Découverte cards.

To do this, log in to the Mon Espace > Mon Navigo online services.

You can request a change to the photo or identity of your Navigo card, excluding Navigo Découverte cards.

To do this, log in to the Mon Espace > Mon Navigo online services.

• Log in to the Mon Espace > Mon Navigo online services.
• Via our contact form
• By phone: 09 69 39 22 22 from Monday to Friday from 8 a.m. to 8 p.m. and Saturday from 9 a.m. to 8 p.m. (non-surcharged call)
• In agencies: carriers' sales agency, RATP point of sale or Navigo SNCF Services Desk
• By mail: AGENCE NAVIGO TSA 84452 77213 AVON CEDEX

For more information on the customer services available and the steps to take, see the general terms and conditions of sale and use.