3117: victim or witness of harassment? Alert

Harassment in transport, a reality

  • In 2021, 905 victims of sexual violence in Île-de-France were registered on public transport by the police and gendarmerie
  • 54% of women are afraid of public transport, all modes combined, according to the Victimization and Feeling of Insecurity in Île-de-France survey (2019, Paris Region Institute)
  • 6 out of 10 women fear an assault or theft on Ile-de-France transport, compared to 3 out of 10 men.
  • Among the women interviewed by Fnaut in 2016, 46% were in a situation where they did not react or were unable to react

31 17: the alert service in transport

To stop an aggressor, you need courage! Or a phone.

If you are a victim or witness of an attack, of harassment, including sexual harassment, you have 5 solutions:

  1. 31 17 : call 3117
  2. 31 17 7 : send an SOS with a simple SMS to 31 17 7.
  3. 31 17 Alert App : Raise the alarm discreetly with this mobile app available for iOS and Android
  4. Île-de-France Mobilités mobile app : press the "31 17" button accessible from the app's home page
  5. Call terminal : in SNCF stations or RATP stations, call terminals are always available and also give you the possibility to launch an alert

Whichever option you choose, an operator will be there to answer you, notify security forces or emergency services and guide you on what to do, 24/7.

3117: the alert number against harassment in transport

There are not 36 solutions to harassment in transport, there are 5 :

  • Call 3117* Call and number recorded even if hidden. Free service and call.
  • Send a text message to 31177** SMS and number saved even if hidden. SMS price from your carrier.
  • Press a call terminal at the station or station
  • Call an agent
  • Use the 3117 and Île-de-France Mobilités mobile apps, available on Android and iOS

Sexual harassment is a crime

It is important to report an assault quickly and to bring the facts committed to the attention of the police. Sexual harassment is punishable under the Penal Code and those guilty are liable to imprisonment.

Concrete means to fight against harassment and incivility in transport in Île-de-France

Chaque année, 300 millions d'euros sont consacrés à la présence humaine pour la sûreté dans les transports.

Since 2016, Île-de-France Mobilités has been investing heavily to improve safety in public transport.

In five years, more than 1000 additional security personnel have been deployed to guarantee the safety of your journeys, i.e. a total of more than 4,000 agents currently present throughout the network.

By 2027, there will be 5,000.

Through their reassuring and deterrent presence, these agents contribute to improving your peace of mind on a daily basis.

Video protection of your transport: 80,000 cameras present on the Ile-de-France network

In addition to these staff, video protection will be available with, from 2022, nearly 100% of stations and buses, trains, RER and trams covered by the 80,000 cameras installed throughout the network.

On-demand descent from 10 p.m. is a reality everywhere in Île-de-France

Are you apprehensive about walking alone at night? Île-de-France Mobilités offers the on-demand descent service, everywhere in Île-de-France.

What is it? The possibility of simply asking your driver to drop you off as close as possible to your home, between two bus stops.