How do I change the zones of my Navigo Annual Pass?

The change of zones of the Navigo Annual Pass can be made:

• For a pass loaded plan:

- via the Internet from the Personal Area: click on "My Navigo" >> Select the ski pass concerned >> "Change zones" >> select the desired date of the change of zones,

- by post, e-mail or telephone (except for a package financed by a Third-Party Payer).

It will only take effect after the account holder has updated the pass directly on the phone via the Île-de-France Mobilités application or those of official retailers, in the "Tickets" section, on a RATP or Transilien SNCF machine or in a carrier point of sale, and this no earlier than 48 hours after the request made on the Internet has been taken into account, by phone, or after receiving the mail.

- at a carriers' sales agency, at a RATP point of sale or at the Navigo SNCF Services Desk so that the pass loaded with the pass is updated immediately.

• For a plan charged on a phone or connected watch:

- via the Internet from the Personal Area: click on "My Navigo" >> Select the ski pass concerned >> "Change zones" >> select the desired date of the change of zones,

- by post, e-mail or telephone (except for a package financed by a Third-Party Payer).

It will only take effect after the plan has been updated by the Account Holder directly on their phone via the Île-de-France Mobilités application in the "My Space" section (the information via the application is instantaneous but may, in some cases, take up to 24 hours before appearing);

- in a carriers' sales agency, at a RATP point of sale or at a Navigo SNCF Services Desk.

It will only take effect after the package has been updated by the Account Holder directly on their phone via the Île-de-France Mobilités application in the "My space" section (the information via the application is instantaneous but may, in some cases, take up to 24 hours before appearing).

Find all the details in the section How do I top up my Navigo pass with my phone?

Senior Pricing

If you are a holder of a Navigo Annual Pass for Senior Pricing, it is not possible to change zones: the Pricing is only available in all zones.

Tip

If you have a one-off need, you can buy a Navigo 1‑Day Pass in addition to your Navigo Annual Pass.