I'm changing my Navigo pass or smartphone: what are the impacts on my partner services?

When I change Navigo support (physical Navigo pass or smartphone pass), the partner services are not automatically associated with my new support, in particular for the following services:

• Île-de-France Mobilités bicycle parking (access to the car park)
• Véligo Rental (bike unlocking)
• Vélib' (unlocking the bike)
• Communauto (vehicle unlocking)
• Park & Ride

If I want to keep my old Navigo support to access my partner services, there is no need to take any action. My access remains associated with my Navigo pass.

If I wish to use my new Navigo device to access my partner services, a change of device must be carried out for each of the services.

I can find these procedures by clicking on the following links:

• Associating the new support with the Île-de-France Mobilités bicycle parking service
• Associating the new support with the Véligo Location service for a Classic 2 e-bike
• Associating the new support with the Vélib' Métropole service
• Associating the new support with the Communauto service
• Linking the new support to the Park & Ride service

The following are considered to be a change of medium:

• I transferred my tickets from my Navigo pass to my smartphone or vice versa (dematerialization / rematerialization)
• I changed my smartphone
• I have redownloaded the application (new dematerialized support number)
• I replaced my Navigo pass that had reached the end of its life
• My Navigo pass or smartphone has been lost or stolen
• My Navigo pass has been replaced by the after-sales service for malfunction