Manage my Navigo Weekly Pass

Choose whether you want to top up Navigo Week on your smartphone or on a Navigo pass.

Choose my medium

Download your certificate, in particular to request reimbursement from your employer.

To do this, log in to the Mon Espace > Mon Navigo online services.

You can request an upward change in the areas of validity of your plan.

To do this, log in to the Mon Espace > Mon Navigo online services.

Cancellation and refund of the ski pass are possible under certain conditions.

To do this, log in to the Mon Espace > Mon Navigo online services.

You can request the replacement of a lost, stolen, expired or defective card, except for Navigo Découverte cards.

To do this, log in to the Mon Espace > Mon Navigo online services.

You can request a change to the photo or identity of your Navigo card, excluding Navigo Découverte cards.

To do this, log in to the Mon Espace > Mon Navigo online services.

For any request:

• Log in to the Mon Espace > Mon Navigo online services.
• Go to the ticket offices, counters and sales agencies of the RATP, SNCF Transilien and Optile carriers.
• Contact the Navigo Agency:
  NAVIGO AGENCY
  TSA 84452
  77213 AVON CEDEX
  Telephone: 09 69 39 22 22 (non-surcharged call)

For more information on the customer services available and the steps to take, see the general terms and conditions of sale and use.