How do I suspend my Navigo Annual pass?

Do you want to suspend your annual or annual senior plan? Go to the internet to initiate your suspension.

You will then have until the 4th of the current month at 11:59 p.m. to update your pass on your phone via the Île-de-France Mobilités application or on a RATP or Transilien SNCF machine in order to finalize your suspension already initiated on the Internet.

You can also go to the carriers' sales agency, to certain RATP counters or to the Navigo SNCF Services counters to directly suspend your pass.

Explanations.

Suspend my pass via the Internet, with an update on a machine or on a phone

Go to your personal space, enter your login details and validate;
Select the contract you wish to suspend;
Click on "Suspend or terminate", then "Suspend";
Select the desired start date of suspension (the following month or the month after) by clicking on one of the two buttons offering dates, fill in your personal information if necessary, tick the box attesting that you are aware that the consideration of your suspension request will only be effective after the update of your pass on the Île-de-France Mobilités application, at a point of sale or on a RATP or Transilien SNCF machine so that the "Validate" button is no longer greyed out, then validate;
Be careful, be sure to check that the selected start date of suspension is the desired one;
Wait 48 hours after validating your online application;
Update your pass for the suspension to take effect:

Either on the IDF Mobilités mobile application (available on Apple Store or Android):

1 - In the "Purchase" menu, select the "On my Navigo pass" section

2 - Follow the on-screen instructions to update your pass.

Either on a RATP or Transilien SNCF machine

Careful

The date of your pass update will validate the effective start of the suspension. Thus, the suspension for month M+1 is possible from the internet until the last day of the current month. An update of the pass is absolutely necessary, from two days after the application submitted on the internet until the 4th of the month M+1.

Physically, in the station

With an agent by going to the carriers' sales agencies, some RATP counters or at the Navigo SNCF Services Counters, until the last day of the current month for a suspension the following month.

Have you updated your pass on a ticket machine to finalize your suspension, but the mention "pass to be updated" is still displayed on your personal space?

In this case, your suspension is taken into account. A period of time is necessary before the information is displayed on your personal space.

And for the other packages, Navigo Month, imagine R pass, Amethyst pass, Navigo Month/week pass – Month/week solidarity?

Month/Week Plans

Month/week packages cannot be terminated, suspended or postponed, except in certain special cases:

Passes purchased in advance before the beginning of the month can be cancelled up to the day before the start of the pass's validity, only at the ticket office, counter or Service Navigo counter. They are then reimbursed by the RATP or SNCF customer service by sending the proof of cancellation provided by the ticket office/counter/service desk.
Unused Navigo Month and Navigo Week passes can be fully or partially reimbursed in certain cases (dismissal, imposed change of place of work, etc.).
Have you purchased your Navigo Month or Week pass on your smartphone and would like to receive a refund? In this case, you can submit your request in the "contact us" section of the Vianavigo application.

T&Cs of the Navigo monthly and Navigo weekly passes

Navigo imagine R pass

As the imagine R package is subscribed for a full school year, it is not possible to suspend it. A termination may be proposed if it meets the specific criteria set out in the GTCSU.

T&Cs of the imagine R School/Junior pass

T&Cs of the imagine R Student package

Amethyst Package

Distributed by the Departments for a period of one year, it is not possible to suspend an Amethyst package, but a cancellation is possible. In this case, you must contact your Department to find out the precise conditions for cancelling your Amethyst package.

I want to reactivate my plan, how do I do this?

When you want to make a trade-in of your plan, the procedure will be similar.

You will be able to do this:

online, from your personal space, without forgetting to update your pass at a point of sale
on a RATP or Transilien SNCF machine
or by going directly to the carriers' sales agency, to certain RATP counters or to the Navigo SNCF Services Ticket Office.

Have you been sampled despite your suspension?

The direct debits that are visible on your bank account around the 5th of the month, are initiated in the middle of the previous month. In the event of suspension in the second half of the month, this deduction will therefore be made.

This amount will then be automatically reimbursed:

by bank transfer if the payment was made by direct debit,
by cheque letter if the package was paid in cash
or to your credit card if the package was paid in cash and you have made a credit card payment on the Online Services in the previous 11 months for an amount greater than or equal to the amount of the refund.

As a reminder

The Navigo Annual pass can be suspended for a maximum of 12 months. After this period, it will be automatically terminated.

Cancellation of the Navigo Annual and Navigo Annual Senior Pricing passes is also possible online, in your personal space or at the carriers' sales agency, certain RATP counters or at the Navigo SNCF Services Counters.