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FAQ: Navigo Annual Pass on phone

  • Can I transfer my Navigo Annual Pass to my phone? And how to proceed?
  • Can I put my Navigo Annual Pass back on my pass?
  • How do I suspend or resume my Navigo Annual Pass loaded on my phone?
  • How do I change the zone of my Navigo Annual Pass loaded on my phone?
  • How do I carry out the other operations related to the payment of my Navigo Annual contract loaded on my phone?
  • How do I travel if my phone is lost or stolen with my Navigo Annual Pass?
  • Can I transfer my Navigo Annual Pass if I already have tickets on my phone?
  • What should I do if I have lost my Navigo pass after making my annual Navigo transfer?
  • What should I do if I deleted the My Navigo Tickets app after completing my Annual Navigo transfer?
  • How do I travel with my Navigo Annual Pass on my phone?
  • How do I cancel my Navigo Annual Pass loaded on my phone?
  • I have a Navigo Liberté + contract and a Navigo Annual Pass on my phone. How do you know which one will be used?