Service Quality Archive: Quarterly Newsletter & Punctuality Newsletter

Published on

Île-de-France Mobilités has further strengthened the role of the passenger in the implementation of the contracts signed with the RATP and the SNCF, where one of the priorities is punctuality.

To bring the measurement of quality of service as close as possible to the daily lives of passengers, Île-de-France Mobilités published 2 bulletins:

Quarterly Quality of Service Bulletin (QSB)

Current issue

N°37 (2nd quarter 2019)

Previous issues

2019

2018

2017

2016

2015

2014

2013

Monthly Interactive Punctuality Bulletin (IMPB)

Current issue

2021

Please note: Due to the alteration of the data following the strike that took place at the end of 2019 and the Covid health crisis, the bulletins from the end of 2019 to the end of 2020 are not available.

2019

2018

2017

2016

2015

2014