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In the event of strikes that have severely disrupted traffic over a prolonged period
Compensation area for Navigo customers
Île-de-France Mobilités offers passengers in the Ile-de-France region a compensation space to simplify their procedures.
As part of the latest contracts concluded with transport operators, Île-de-France Mobilités has strengthened its requirements in favour of passengers. You can therefore benefit from a refund in several situations:
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Compensation area for Navigo customers
Subtitle
Île-de-France Mobilités offers passengers in the Ile-de-France region a compensation space to simplify their procedures.
As part of the latest contracts concluded with transport operators, Île-de-France Mobilités has strengthened its requirements in favour of passengers. You can therefore benefit from a refund in several situations:
Punctuality
When the punctuality of trains and RER trains has been below 80% for at least three months in the past year
Long strikes
In the event of strikes that have severely disrupted traffic over a prolonged period
Exceptional incidents
In the event of exceptional incidents that have severely disrupted your travels
Frequently asked questions
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Île-de-France Mobilités offers passengers in the Ile-de-France region a compensation space to simplify their procedures.
JGMC Block and Ticket & Rates With Ticket & Rates Section
JGMC Section Ticket
When the punctuality of trains and RER trains has been less than 80% for at least three months in the past year.
JGMC Block and Ticket and Fares Without Ticket and Fares Section
JGMC Section Ticket
When the punctuality of trains and RER trains has been less than 80% for at least three months in the past year.
Infomobi Slice
En cas de grèves ayant fortement perturbé le trafic sur une période prolongée
58493284832
10am-7pm
En cas de grèves ayant fortement perturbé le trafic sur une période prolongée. En cas de grèves ayant fortement perturbé le trafic sur une période prolongée.
Deaf and hard of hearing
En cas de grèves ayant fortement perturbé le trafic sur une période prolongée. En cas de grèves ayant fortement perturbé le trafic sur une période prolongée.
Ask Question Section
En cas de grèves ayant fortement perturbé le trafic sur une période prolongée. En cas de grèves ayant fortement perturbé le trafic sur une période prolongée.
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Key-Figures
1 min 35
between each metro during the morning rush hour
Numerous connections
with the bus lines and transport lines of the Val-de-Fontenay station
6 to 7
minutes between Château de Vincennes and Val-de-Fontenay
5 km
of tracing approximately