Solidarity Free Ticket

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This ticket allows some recipients of social benefits to travel free of charge throughout the Île-de-France on all modes of transport.


Income limits as at 04/01/2020 to benefit from Free Transport:
Number of children
You live alone
You live as a couple
per additional child€305€305

The fixed amount and the activity bonus (prime d’activité) are automatically calculated by CAF and appear on RSA payment confirmations. The Free Navigo Ticket is only available on a Navigo Travel Card (it cannot be added onto a Navigo Découverte card, an Annual Navigo card or a Navigo Imagine R card). It can be renewed every three months, as long as the criteria are met.

How to get it

This ticket is available on the following media:

  • If you meet the conditions, go to  to submit your application or call Agence Solidarité Transport on 0800 948 999. They will take the steps required for you free of charge.
  • You will need:
    - your CMU-C / Complémentaire Santé Solidaire (CSS) sans participation financière certificate issued by Sécurité Sociale and your latest statement from Pôle Emploi, if you benefit from the CMU-C / Complémentaire Santé Solidaire (CSS) sans participation financière and ASS; or
    - your “Caisse d’Allocations Familiales” number if you are a beneficiary of RSA.

If you do not have a Navigo Travel Card, Agence Solidarité Transport can order one for you. You can also get it for free:

  • immediately at a RATP or SNCF Transilien ticket office or multiservice counter (by presenting proof of identity and proof of address); or
  • within a maximum of three weeks, by ordering it online from the "Manage my Navigo card " area managed by the GIE Comutitres, or by returning the application form available at the ticket offices at RATP and Transilien SNCF stations to the Agence Navigo.
  • You can then add your Free Navigo entitlement onto your Navigo card:
    - at all ticket offices and ticket machines at RATP or SNCF stations;
    - online, by clicking on “Recharge my Navigo card ”, provided that you have a Navigo top up machine (on sale in stations).

Requirements to benefit

Live in Île-de-France and:

  • be part of an RSA beneficiary household under certain means-tested conditions (the sum of your fixed amount and the activity bonus (prime d’activité) must be less than the limits defined by Île-de-France Mobilités; or
  • be unemployed and benefit from both the Specific Solidarity Allowance (ASS) and the Complementary Universal Health Coverage (CMU-C) / Complémentaire Santé Solidaire (CSS) without financial participation.


Terms of use

  • This ticket allows for free travel throughout Île-de-France, giving access to the same networks as a Navigo all-zone pass (Zones 1-5).
  • It is valid on all modes of transport (metro, bus, train, RER, express tram, tram), with the exception of certain direct airport services (Orlyval, Bus Direct Paris-Aéroport ex-Cars Air France, shuttles VEA Disney) and tourist buses (OpenTour, Cars Rouges).


To request or renew your right to Free Transport contact:

Agence Solidarité Transport


Monday to Friday 8 a.m. to 7 p.m.


To carry out operations linked to your Navigo card (in the event of loss or theft, for example):

  • log on to the Navigo online "Manage my Navigo card ", provided you have a Navigo top up terminal (on sale at stations).
  • or contact the Agence Navigo:

Agence Navigo

95905 Cergy-Pontoise Cedex

09 69 39 22 22 (standard rate call)

or go to RATP SNCF Transilien  or Optile  ticket offices

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