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FAQ:

Managing your titles on your phone

  • How do I obtain proof of purchase?
  • How do I check my latest purchases?
  • I changed my Android phone with titles in it. How do I keep my shares?
  • I uninstalled my Android app. Do I lose my tickets that have already been purchased?
  • I reset my Android phone/smartwatch. Do I lose my tickets that have already been purchased?
  • I would like to change the areas of the plan loaded in my phone/smartwatch
  • It is not possible to transfer the tickets from my Navigo pass to my phone or to my connected watch and vice versa.
  • I have a valid ticket on my phone/smartwatch, but I'm having trouble validating