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FAQ: First Getting Started

  • How do I know if my phone is compatible with the service of buying and loading tickets into the phone?
  • How to buy transport tickets from my phone with the Île-de-France Mobilités app
  • How do I register my credit card for my next purchases?
  • How do I check the tickets on my phone or smartwatch?
  • Why allow call management?
  • How to install the service for buying and loading tickets in an Android phone?
  • I can't install the service for buying and loading tickets in an Android phone
  • Why is an installation step required on first use?
  • What to do if the installation fails?
  • How do I validate with my Android phone or Samsung Galaxy Watch?
  • How do I buy an Onboard Access Ticket with my phone to travel by bus?