FAQ:
Problems of use
- I have been charged several t+ tickets on a journey
- What if the service is installed in the SIM card AND in the Android phone?
- Following the switch to Android 11 on my Pixel, I can no longer validate
- I made a mistake when purchasing a title / I will not use the plan loaded in my phone or smartwatch. Can I exchange my ticket or get a refund?
- I topped up my Navigo pass with my phone
- I bought and paid for a title but it doesn't appear on my phone/smartwatch
- I can't buy my ticket / An error occurred during the purchase. How to travel?
- I can no longer validate with my Android phone or smartwatch
- Can I travel if my Android phone runs out of battery?
- Where can I find my support number?
- I have opened an after-sales service request and want to complete my file, what should I do?