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  • FAQ and contacts
  • Problems of use

FAQ: Problems of use

  • I have been charged several t+ tickets on a journey
  • What if the service is installed in the SIM card AND in the Android phone?
  • Following the switch to Android 11 on my Pixel, I can no longer validate
  • I made a mistake when purchasing a title / I will not use the plan loaded in my phone or smartwatch. Can I exchange my ticket or get a refund?
  • I topped up my Navigo pass with my phone
  • I bought and paid for a title but it doesn't appear on my phone/smartwatch
  • I can't buy my ticket / An error occurred during the purchase. How to travel?
  • I can no longer validate with my Android phone or smartwatch
  • Can I travel if my Android phone runs out of battery?
  • Where can I find my support number?
  • I have opened an after-sales service request and want to complete my file, what should I do?

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