Dossier
Île-de-France Mobilités:
Safer mobility
Île-de-France Mobilités: safer public transport
Making transport safer to allow you to travel more serenely is one of Île-de-France Mobilités' commitments.
Each year, around €300 million is devoted to security in transport in the Ile-de-France region. The goal is for travelers to be able to travel safely, anywhere on the network, at any time.
Strengthening the human presence, improving coordination between services, extending video protection, technological innovations and renovations are at the heart of these investments.
With a particular focus on the prevention of aggression, particularly sexual or gender-based, and multiple solutions to report emergencies and obtain a rapid and effective response for the safety of all passengers.
Transport security in figures
3117: the alert number
31 17: this free alert number to be contacted by telephone is reserved for calls concerning safety, harassment, rescue and assistance. It operates 24/7 on all train, RER and metro lines, as well as on buses in Paris and its inner suburbs.
The alert service is also accessible by SMS, on 31 17 7, and on the Alerte 3117 app.
CCOS: the unified command centre for a coordinated security policy
The Operational Coordination Centre for Safety in Transport (CCOS) is a system resulting from a strong desire of Île-de-France Mobilités with more than €8M in funding, and €200k in investment from Île-de-France Mobilités each year.
It is the first European coordination centre that brings together the internal security forces and transport operators (RATP and SNCF).
The "Descent on Demand"
For Île-de-France Mobilités, passengers must be able to travel safely, anywhere on the network, at any time.
Thus, anyone who requests it can, after 10 p.m., get off between two bus stops, to avoid too long walks. This is particularly relevant in the less densely populated areas of Île-de-France and in suburban areas. So in the evening, in any bus in the Ile-de-France region, you can ask to stop anywhere on the route of the line to return home serenely.