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Help & Contacts

Consult the online help to find the answers to the questions you have or the right contact to make your specific requests.

Questions of the moment

  • I already have a Navigo Liberté + contract on pass, can I dematerialize it on my phone?
  • How to take out a Navigo Liberté + contract on a phone?
  • What should I do if I am travelling in a group or with my family?
  • What happens to the t+ cardboard tickets and the Origin-Destination ticket?
    • General
    • Navigo Pass
    • Navigo Easy Pass
    • Annual Navigo Pass
    • Imagine Pass R
    • Navigo Discovery Pass
    • School Card Bus Regular Lines
    • Navigo Month and Navigo Week pass
    • Annual Navigo Pass
    • imagine R package
    • Amethyst Package
    • Navigo Liberté +
    • Navigo Liberté + on phone
    • Scol'R Card
    • Suspension and Termination
    • Compensation and refunds
    • Checks and fines
    • Discounts and free (social and disability)
    • Contact our customer services
    • Single tickets and reduced fares
    • Learn more about Véligo Location
    • Help with the purchase of bicycles
    • Bicycle parking Île-de-France Mobilités
    • Vélib'
    • Install and use the ticket purchase service on an iPhone or Apple Watch
    • Find out how to buy tickets on your phone or smartwatch
    • Tickets available on the app
    • Buying on a phone/connected watch: practical questions
    • Top up my Navigo Pass with a phone
    • After-sales service for a ticket loaded on a Navigo pass with a phone
    • Install and use the ticket purchase service on your Android phone or smartwatch
    • Loading tickets to my phone
    • Validate with your phone or smartwatch
    • After-sales service for a ticket loaded on your phone or connected watch
    • Find a schedule
    • Find out about traffic
    • Learn about accessibility
    • Plan your itinerary
    • Use Favorites
    • Regularity and frequency of transport
    • Quality of equipment in transport
    • Behaviour of a driver or user
    • Problem on our sites and applications
    • Île-de-France Mobilités Connect
    • My information
    • My payment methods
    • Transfer of ticketing activities
    • Park & Ride
    • Carpool
    • Car sharing

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